MYSTERY SHOPPING

A customer’s opinion of your company is always based on the approach of your sales person, the quality of product and the service provided.

This means that all of your frontline sales associates should be customer service oriented, know their product and have the skills to close the sale.

Do you want to find out? We will help you.

Our team of mystery shoppers will:

• Visit your store and interact with your sales associate as customers.
• Check on proper product placement and adherence to Planograms
  
• Assess their ability to interact and engage with your customers.
  
• Evaluate their product knowledge.
  
• Examine their professionalism.
  
• Examine their sales technique and their closing skills.
  
• Evaluate their customer service experience and their ability to make every customer a happy one.
  
• Provide you with a customized visit evaluation report, a feedback that will help you identify the problems and develop the solutions.